ServiceNow Technical Consultant

Job description

Responsibilities

• Implement and configure ServiceNow solutions based on business needs and technical guidelines
• Translate requirements into practical, scalable ServiceNow configurations and solution designs
• Use ServiceNow out-of-the-box capabilities and support customizations where needed
• Collaborate with stakeholders, product owners, architects, and development teams
• Support integrations with external systems using APIs and ServiceNow best practices
• Maintain, optimize, and improve existing ServiceNow implementations
• Support testing, rollout, go-live, and hypercare activities
• Troubleshoot issues and contribute to clear technical and functional documentation
• Ensure compliance with platform standards, implementation guidelines, and best practices

Requirements and Skills

• Professional or Senior-level experience with ServiceNow implementation, configuration, consulting, or platform delivery
• Solid understanding of the ServiceNow platform, its core capabilities, and implementation best practices
• Hands-on experience with ServiceNow configuration, including forms, fields, tables, workflows, flows, catalog items, roles, groups, and access controls
• Experience with Flow Designer, IntegrationHub, REST/SOAP APIs, or other ServiceNow integration approaches is a strong plus
• Knowledge of JavaScript, Business Rules, Client Scripts, Script Includes, Glide API, or related ServiceNow scripting concepts is beneficial
• Experience with one or more ServiceNow modules or areas such as ITSM, CSM, Service Catalog, CMDB, CSDM, Discovery, Service Mapping, ITOM, FSM, SPM, SecOps, GRC/IRM, SAM, HAM, or HRSD is an advantage
• ServiceNow certifications are a plus, especially Certified System Administrator (CSA), Certified Application Developer (CAD), or any Certified Implementation Specialist (CIS) certification
• Additional ServiceNow certifications or micro-certifications (UI Builder, IntegrationHub, CMDB/CSDM, Discovery, etc.) are welcome
• Ability to understand business processes and translate them into practical ServiceNow solutions
• Strong analytical and problem-solving skills with a focus on quality, stability, and maintainability
• Independent, reliable, and structured way of working
• Good communication and interpersonal skills, with the ability to work with both technical and non-technical stakeholders
• Practical experience in agile delivery environments is beneficial
• Very good English skills
• High personal and professional integrity, a collaborative mindset, and strong work ethics

Want to know more about us?

Webtiser is a Company of Switzerland’s leading Telcom & IT company Swisscom that serves many industries. Government, Military, Insurance, Banking, SME and Residential customers – we do it all. We are actively driving Cloud native digitalization and networking and tapping new paths for our customers and our employees. We do not know what the future is going to look like, but we are at the leading edge of new technologies and have the opportunity to shape it. To do so we are and act trustworthy, committed, and curious. We are currently recruiting IT passionate professionals who are keen on developing high-quality software, have an agile mindset and appreciate collaboration with motivated colleagues from all over the world.

What's in it for you?

Work environment

• Agile way of working, multi-cultural and international work environment promoting work-life balance

• Autonomy, flexibility, opportunity and growth

• Cool office space in the centre of Madrid

Allowances

• Telephone/internet and home office allowance

• Paid training days and access to Swisscom learning platforms, language courses

• Company health insurance, Gym subscription

Leaves policy

• Care, bereavement, maternity and paternity leaves

• 25 days paid vacation days plus Spanish national holidays